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SERVICE-PROCESS-DESIGN-AND-ROLE-OF-CUSTOMERS-LEHMANN-TOR-VERGATA

Service Management course presents: Service Process Design & Role of Customers
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Professor Sara Poggesi's Service Management course presents a lesson by Claudia Lehmann "Service Process Design and the Role of Customers".

Claudia Lehmann is Executive Director of the Center for Leading Innovation and Cooperation (CLIC) at HHL Leipzig Graduate School of Management. Her work focuses on developing and implementing standards for cyber physical systems as well as designing systems for smart service delivery and the productivity of services

Lesson Info

Lesson: Service Process Design & the Role of Customers

 Date: March 16 Time: 14.00 - 18.00

Speaker: CLAUDIA LEHMANN

 Course: SERVICE MANAGEMENT Teacher: PROF. SARA POGGESI