ORGANISATIONAL ACTION AND COMMUNICATION
Syllabus
Updated A.Y. 2017-2018
“ ORGANISATIONAL ACTION AND COMMUNICATION”
corso #1037 erogato nel 2017-2018 nel 1° semestre, per 1 percorso/i di CdL magistrale
TEACHING MEMBERS RESPONSIBLE FOR THE COURSE:
Prof. Marjan Bojadjiev - Mayo /Email: provost@uacs.edu.mk & Prof. Lamberto Zolo / E mail: lamberto.zollo@unifi.it
Availability: Contact via email
PRE-REQUISITES FOR THE COURSE:
None.
LEARNING OBJECTIVES
Communication may act as a mean of improving efficiency, sharing emotions, but also as a conflict source.
Thus, deeper knowledge of Communication is of paramount importance for understanding behavioral consequences in the organizations.
The most important are the actions undertaken, actions by individuals, actions by groups.
Explore in a managerial perspective research and practical applications on organizational behavior.
Objective of the training is to provide tools and analytical theory on analysis of individual and behavior in different group and organizational contexts, in order to:
Acquire knowledge about the fundamental theories of communication
Develop capacities for applying theories to practice
Develop problem solving capacities with best practices discussion and case study analysis
The study route is divided into II different sections:
• Section I: Impact of Communication on Actions and Behaviors
• Section I: Communication Theory and Practice
Learning Outcomes
At the end of the module students:
1. Will have a deeper understanding of how the study of communication as a part of organizational behavior can aid us in improving the performance and well- being of people at work;
2. Will have understood how models, theories and concepts about communications are applied and interpreted in practice;
3. Will have a deeper understanding what actions follow certain communicational situations
4. Will have developed a richer and more complex representation of organizational politics & organizational leadership, enabling them to contribute more effectively in the workplace.
TEACHING METHODS
Lessons will be characterized by transfer of knowledge and the strong interaction within the classroom;
There are analysis of situations problems and business cases in order to facilitate participants in learning.
Case analysis will be assigned for every session. Usually the last class will assigned to case discussions
Role plays and problem solving exercises will be used intensively.
Video supplements will be used when applicable.
MAIN REFERENCES
1) Wrench Jason: “Workplace Communication for the 21st Century: Tools and Strategies that Impact the Bottom Line [2 volumes]: Tools and Strategies That Impact the Bottom Line” ABC CLIO, LLC, 2013
2) Scot Mc Lean “Business Communication for Success” Barns & Noble
3) Bauer, Erdogan: “An Introduction to Organizational behavior”, Flat World, 2015
4) Carpenter, Bauer “Principles of Management - Version 1.1 Paperback , Flat World, 2010
ADDITIONAL READINGS:
Robbin, Judge “Organizational Behavior” 15 Edition, Prentice Hall Int.
James Rubin “Contemporary Corporate Communications” Darden Business School, 2013
Edmondson & Smith “Managing Relationship Conflict” California Management Review 11/01/06
“Get Your Message Across to a Skeptical Audience” HBR
Parker, Stone: “Development of Management Skills for Leaders” Prentice Hall International 2003, Chapter
Handouts and Readings will be presented by the instructor;
CASE DISCUSSIONS
Students are expected to be fully engaged in the entire learning process. This means that students are expected to prepare the assigned readings of the cases prior to each class and come to class prepare to participate in group work and or discussions to enhance the learning of the individual and the class.
The cases are designed to integrate the concepts from the case into the context of the course.
With the cases’ discussions, each student will develop:
1. The ability to set the parameters for the problem (key concepts from the case).
2. A depth of knowledge about the case subject (understanding of material, good response to the observations of others).
3. The ability to tie-in case with other course concepts.
In order to effectively discuss the cases, students do:
• Be prepared with facts and specific quotes from the case.
• Be prepared to make a comment, ask a question, or make an observation about the case.
During the discussion, students do:
• Take a position on a question or a point.
• Integrate theories and content from other cases.
During the discussion, students don’t:
• Be unprepared and show your lack of knowledge.
• Be insensitive to other’s desire to speak or to their opinions.
OTHER LEARNING SOURCES
Slides and other material will be available under the course web site.
ATTENDANCE
Because of the concentrated nature of the MScBA program, attendance in class is very important for pre- exam. Students who miss more than 6 hours can’t take the pre exam.
NOTE: Attendance for the first class session is mandatory. Important information about the course and the instructor’s expectations are given during the first. If you know that you will have to be absent for one session, please contact your instructor to ensure that absence from a particular session is acceptable.
ANALYTICAL SYLLABUS
Lecture/Case / Discussion Reading Class Activity / Videos
WEEK 1 12 Hours
PART I COMMUNICATION, ACTIONS AND BEHAVIORS
1 Management in 21 Century
Bauer, Erdogan Ch.1 & Handouts Case: 150 denars; Management in 21 Century;
2 What is an organization?
How does Strategy and Company Life Cycle Shape organization?
Org Strategy and Communication Wrench, Carter Ch. 1.1.
The-five-competitive-forces-that-shape-strategy
Case analysis: UACS from III to IV
OB Modification (Big Bang)
3 History of management & Classical Theories Wrench, Carter Chapter 3
XX Century; XXI Century
4 What is communication Wrench, Carter Chapter ; 3 Handouts
5 History of organizational communication Wrench, Carter, Ch.1.3.
6 Diversity in Organizations and Communication / Communicating Globally Bauer, Erdogan , Chapter 2, Handouts
7 Perception Bauer, Erdogan Chapter 3.4
Handouts SWOT MINI CASE
8 Groups and Teams; Roles, Norms, Bauer, Erdogan Chapter 9 Videos: Stanford Prison, Hawthorne Studies _ Roles; Performance Norms Zack and Cody
9 Groups and Teams Communication
Handouts
Devil’s Advocate, Brainstorming,
10 Conflict and Negotiations Bauer, Erdogan, Ch.10 Law School Case” Handouts
11 Conflict and Negotiations Bauer, Erdogan, Ch.10
12 Communication and Creation of Culture Bauer, Erdogan Ch.1 Office space Dress Code
NOV 23, 24 Week (6 Hours) COMMUNICATION AND LEADERSHIP, COMMUNICATION AND PERSUASION
13 Jensen Shoes HBSP Case
14 Communication and Leadership
Leadership styles Wrench, Carter Ch.7
The Tale of 2 coaches - Communication and Leadership Style
15 Leadership Jack Welch Jack welch at GE HBSP Case Video case Jack Welch http://techtv.mit.edu/videos/16018-a-conversation-with-jack-welch
16 Leader and Follower Behaviors Wrench, Carter Ch.7.2
17 Power and politics Bauer, Erdogan Ch.13
18 Influencing & Politicking Handouts Hidden Figures The importance of being first
Nov 30 Dec 01 WEEK 3 (9 HOURS) PART II COMMUNICATION THOERIES, COMMUNICATION IN ACTION
19 Army Crew HBSP Case
20.1 Communication in Organizations
Carpenter, Bauer Ch.12
20.2 Communication Types and Elements Carpenter, Bauer Ch.12
21 Types of communication - Informal communication; Wrench, Carter Ch.5.2.
Exercise – How to fight grapevines
22 Types of Communication- Formal networks: Within organization; With stakeholders; Wrench, Carter Ch.5.1.
Shareholders Meeting; OB Winery
23 Preparing a Message & Writing Scot McLean, Chapters 6, 9
24 Introduction into research / How to analyze scientific journals Handouts
25 Presentations and Video Presentations, Body Talk – Non Verbal Communication Wrench , Carter Ch.5.2,
26 Effective meetings
Rectors’ Board, Exercise – Presiding a meeting
27 Research in Communications and
& How will you measure your life Wrench, Carter Ch.5.2.
Free Download How-will-you-measure-your-life
WEEK 4 Dec 14, 15
28 Case Analysis Rob Parson at Morgan Stanley HBSP
29 Business Ethics in Communication Wrench , Carter 2
30, 31 Dark Side of Communication
Handouts: Discrimination, Sexual Harassment, Racial discrimination, Gender issues, Mobbing
ASSESMENT
The final grade will be consisted of the following categories:
1) Test, written exam.................................100%
NOTE: Students that are active in class and have submited projects and class analysis van take the preexam.
Grading for the preexam will be as follows:
Class participation and activities:.………………..10%
Case Analysis Jensen Shoes…………………………..10%
Case Analysis Army Crew………………………………10%
Case Analysis Rob Parson……………………………..10%
Test Written exam…………………….………………….60%
About the instructors:
Lamberto Zolo is experienced researcher, currently a post doc at Università degli Studi di Firenze.
He completed his previous education at University of Pisa, and Università degli Studi di Trento.
During his PhD studies he was a visiting scholar at University Kent, UK.
Marjan Bojadjiev is a Rector of University American College in Skopje, previously Dean of the School of Business.
He had worked as executive in finance industry prior to joining the academia. Hw served as President of the Chamber of Commerce City of Skopje.
He earned his doctorate at University Skopje, and has completed executive courses at Harvard Business School.
In 2012, he earned a reward ”Teacher of the year for Region 8 (Europe and Middle East) “by ACBSP (Accrediting Council for Business Schools and Programs)