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GENERAL MANAGEMENT

Mod. II - Digital transformation management

Program

Updated A.Y. 2019-2020

The DIGITAL TRANSFORMATION MANAGEMENT module focuses on the business processes, looking at their characteristics as well as the impact of the digital transformation. It will be strengthened with applied classes on SAP S/4 Hana (SByD software) as ERP plays a key role as enabler of the digital transformation of business processes.
The Digital Transformation Management module will deal with:
- Business Process Management, where students will be introduced to business process management (BPM), as a reference to redesign workflow but also as a key element in an ERP implementation. BPM will be analysed with respect to BPR and  process optimizing techniques. APQC will be used to look into the importance of  BPM.
- IT and ERP, where students will look at the IT potential and in particular on the ERP characteristics. This section will be strengthened by a direct hands-on experience of an ERP system (SAP S/4 Hana) in different simulation games as well as in the mapping of four different business processes.
- Digital Transformation Management, where students will be engaged with digital transformation and its impact on the competitiveness, looking at the digital transformation of business processes can support the generation of new business models (business models innovation).

Syllabus.pdf

 

LEARNING OBJECTIVES

KNOWLEDGE AND UNDERSTANDING


Develop an understanding about about how a company is managed and how the digital technologies are transforming its key business processes, through the acquisition of specific BPM concepts, process optimizing techniques, IT and ERP tools characteristics and digital transformation toolbox.

APPLYING KNOWLEDGE AND UNDERSTANDING

Applying knowledge related to the BPM approach such as using ERP system to support the redesign of key business processes. Students applying knowledge and understanding will be strengthened by a direct hands-on experience of an ERP system (SAP S/4 Hana) in different simulation games as well as in the mapping of four different business processes.

MAKING JUDGEMENTS

Identifying key firms business processes respect to BPR, process optimizing techniques and APQC framework, also through the application of ERP tools application and its impact on business model innovation and the on-going digital transformation process.

COMMUNICATION SKILLS

Exposing business cases in group and in public, also summarizing them, in terms of data visualization, through a brief report/presentation.

LEARNING SKILLS

Analyzing critically business processes and the implications of their digital transformation.

STRUCTURE OF THE COURSE AND REFERENCE TEXTBOOK/READINGS

The key topics taught in module II – DIGITAL TRANSFORMATION MANAGEMENT – are the following:

PART VI – BUSINESS PROCESS MANAGEMENT
• Introduction to business process management (BPM), as a reference to redesign workflow but also as a key element in an ERP implementation
• BPM, BPR and  process optimizing techniques
• APQC framework

PART VII – IT and ERP
• IT potential and ERP characteristics
• Hands-on experience of an ERP system (SAP S/4 Hana)
[It includes applied classes where students will be splitted in two different groups. These classes are taught by Dr. Simone Ferretti]

PART VIII – DIGITAL TRANSFORMATION MANAGEMENT
• Digital transformation and its impact on the competitiveness
• Digital transformation and business models innovation

Reference textbook/readings

For PART VI: Business Process Management
The course slides referring to this section (including the Business Process Modelling as seen from the practice) and the relevant chapters of the textbook:
• Dumas M. et al., Fundamentals of Business Process Management, Springer, 2013.
- Chapter 1 – Introduction to Business Process Management (pages 1-25)
- Chapter 2 – Process Identification (pages 33-56)
- Chapter 8 – The essence of Process Redesign [Both 8.1 and 8.2 and the example of 8.3 – no specific question on the case] (pages 253-277)
Optional chapters for those who are interested in getting a deeper knowledge on BPM and specifically on BPMN as a widespread “language” for representing business processes:
- Chapter 3 (Essential Process Modelling): from page 63 to page 88;
- Chapter 4 (Advanced Process Modelling): from page 97 to page 128;
- Chapter 5 (Process Discovery): from page 161 to page 171.

For PART VII: IT and ERP
The course slides referring to this section and all the theoretical materials distributed on SAP.
The following articles can be complementary readings in order to better look into the slides:
- McAfee, A. (2006) Mastering the Three Worlds of Information Technology. Harvard Business Review. November. Pp. 141-149.
- Porter M. (2001). Strategy and the Internet, Harvard Business Review. March. Pp. 62-78.
- Davenport T.H., (1998). Putting the enterprise into the Enterprise System. Harvard Business Review, July-August.
- IBM Institute for Business Value (2018), Plotting the Platform Payoff.
- IBM Institute for Business Value (2018), The Cognitive Enterprise.

For Part VIII: Digital Transformation
The course slides referring to this section.
The following reports:
- IBM Institute for Business Value (2011), Digital transformation. Creating new business models where digital meets physical
- Capgemini Research Institute & MIT (2011), Digital Transformation: A road map for billion-dollar organizations
- Capgemini Research Institute (2017), The Digital Culture Journey [not specific reference to the many cases mentioned is required]
- McKinsey (2018), Analytics comes of age
- Global Center for Digital Business Transformation - IMD & Cisco (2016), Digital Vortex
Plus short reports (Expert Insights) by:
- IBM Institute for Business Value (2017), Business is being digitally reinvented
- IBM Institute for Business Value (2018), Transcending Digital Dominance
- IBM Institute for Business Value (2017), Cost transformation for the digital era
As optional reading (as the key contents have already been included in the slides):
- Rogers D.L., The digital transformation playbook, Columbia Business School Publishing, 2016

TEACHING METHODS

The General Management course will include not only a theoretical approach, but also a strong practitioner input, through:

- live case discussions and videos
- combined talks with business experts
- simulations of business process on ERP systems
- group presentations by students.

The teaching approach will be also cross-disciplinary for more than one aspect, with elements drawn from biology, psychology and IT constituting one of the distinctive features.