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Program

Updated A.Y. 2019-2020

COURSE DESCRIPTION, LEARNING OBJECTIVES AND OUTCOMES

1. Intended Learning Outcomes

Learning outcomes
The course deals with the management and creation of knowledge within business organizations and, in particular, with the central position held by Knowledge and Learning in relation to their role towards innovation (cultural, organizational, and technological). The course focuses on the enhancement of Knowledge for the competitiveness of business organizations, stressing the human and business aspects of knowledge management and demonstrating them through the use of case studies. Thus, the main learning outcome of the course is to make students aware of the importance of a proper knowledge management in the current competitive environment for business organizations, both national and international.

Knowledge and understanding
The course aims to provide undergraduate students with an exhaustive explanation of the current theories, practices, tools, and techniques in Knowledge Management (KM).

Applying knowledge and understanding
The ability to apply knowledge and understanding will be assessed during the examination as well as in the drafting of the project works (to which a specific number of points will be assigned). The ability will also be verified informally and gradually during the course. In fact, many lessons will address practical problems related to knowledge management, and will require students to apply their knowledge and understanding related to those problems.

Making (independent) judgements
The ability of making independent judgment is expressed through the experience gained by the analysis and discussion of cases as well as the development of specific project works. In particular, the elaboration of a project work by the students aims to evaluate their synthesis capacity as well as their judgment autonomy.

Communication skills
The communication skills are developed and evaluated not only through teacher-student interactions, but also through project works, case studies discussion, as well as, through the exam tests. All this will allow the student to improve his/her ability to expose the topics related to the course in a clear and exhaustive way. Being the course taught in English, these communication skills will be developed exclusively with reference to the English language itself.

Learning skills
Upon successful completion of this course, students will be able to:
1. Understand the fundamental concepts in the study of knowledge and its creation, acquisition, dissemination (transfer and sharing), use and re-use, and management.
2. Define KM, learning organizations, intellectual capital and related terminologies.
3. Understand the role of knowledge management in organizations.
4. Know the core strategies, methods, techniques, and tools that support knowledge management in organizations.
5. Examine business case studies and understand how they implemented knowledge management practices.

2. Syllabus
The course will mostly focus its attention on the following three main areas:
1. Knowledge in organisations and Knowledge society
2. Strategies and tools for managing knowledge
3. Tools and techniques for measuring Intellectual Capital
Each section is composed by different segments and is addressed through a double-approach (i.e., theoretical and practical). The last part of the course is devoted to the students’ presentations of project works and case studies, based on the different topics discussed in class.

3. Teaching Methods
The course is built on lectures, discussion of case studies, and guest speakers’ experiences. The teaching method is a participant-centred learning one, which implies a high interaction between lecturer and students, and among students. Most of the lessons are composed by two parts: the first one specifically devoted to theory, and the second one more practical (through the presentation of real case studies, testimonials, etc.)

4. Project Work
Students are expected to fully engage in the entire course, and for that reason, they are encouraged to complete a KM project work (PW). In general, the PW includes an oral class presentation and a written report, which will be submitted and presented towards the end of the course. In particular, the specific details of the PW will be agreed upon with student and professor.
Groups of attending students will be formed during the course, and each group will be made up of no more than 3 students.

5. Attendance
Attendance in class is considered very important for the nature of the specific course in particular, and for the nature of the MScBA programme in general. Students who will miss more than 6 hours (out of 36) and/or do not complete and present the Project Work will be required to prepare the exam according to the materials provided in the section “References for not attending students or attending students that do not present the project work”.

6. References
(all available on the course’s website through a protected password for registered students)

References For Attending Students (that present the project work)
• Teaching materials;
• Uriarte (2008). Introduction to knowledge management;
• Nonaka, I. (1991). The knowledge-creating company. Harvard business review, 85(7/8), 162-171.

References For Not Attending Students (or attending students that do not present the project work)
• Teaching meterials;
• Uriarte (2008). Introduction to knowledge management;
• Choo, C. W. (1996). The knowing organization: How organizations use information to construct meaning, create knowledge and make decisions. International journal of information management, 16(5), 329-340;
• Leoni, L. (2015), “Adding service means adding knowledge: an inductive single-case study”, Business Process Management Journal, 21(3), 610-627. ISSN: 1463-7154. Doi: 10.1108/BPMJ-07-2014-0063;
• Nonaka, I. (1991). The knowledge-creating company. Harvard business review, 85(7/8), 162-171;
• Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization science, 5(1), 14-37.

Exam Rules

1) Only students booked through the Delphi system can perform the exam.

3) For the summer session 2019-2020, the exam is oral and it will take place on the Teams platform.