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Module B - group 2



Douglas James Brown




Module Aims
Students will learn about key management approaches and competencies in the workplace regarding planning, decision-making, verbal and non-verbal communication, and will have the opportunity to practice these techniques and skills in order to support their professional growth. A wide variety of professional and workplace topics will be covered, tailored to the needs and interests of the student group.




Topic 1: Covey, S.R. (2004) 7 Habits of Highly Effective People, Simon and Schuster, London
The Essential Manager’s Handbook (2016), DK, Penguin Random House, London.

Topic 2: Newton, R. (2007) Project Management Step by Step, Pearson Business, London.

Topic 3: Morris, D. (2002) People Watching, the Desmond Morris guide to body language, Vintage, London.
Pease, A. & Pease, B. (2004) The Definitive Book of Body Language, McPhearsons, Australia
Kuhnke, E. (2012) Body Language for Dummies, 2nd Edition, John Wiley & Sons, England.

Topic 4: Reid, M. (2012) Report Writing, Palgrove Macmillan, London.
Bowden, J. (2011) Writing a Report, 9th Edition, How to Books, London.

Teaching methods

In-class teaching.

Exam Rules

During the classes, students are expected to work in small groups and to be part of the delivery of two group presentations in class. The final assignment will be for the student, individually, to plan his/her own research aims and approach, to conduct interviews, and write a formal Report of about 3,500 words, which presents and discusses the findings of the research.



Module 1
- Topic 1: Enrollment into OPAL
Group formation Forming Groups and class preparation
Explain Portfolio tasks:

- Topic 2: Seven active listening techniques without giving advice
four-sides model
Johari Window
Humble Inquiry
communicate nonviolently
six types of stories and give and tell example stories
the danger of telling only one story

Imagine and describe a situation in which two (or more) people argue using killer phrases. Use the seven Active Listening Skills and include at least two different types of stories and the nonviolent approach by Rosenberg to overcome the argument(s). Explain also how you apply Humble Inquiry.
Group task: 4 people

- Topic 3: theories of perception and transfer to everyday life
reframe and adopt other perspectives
Awareness Wheel
Cultural Lens theory and Cultural Intelligence
elaborate on trust and respect
Imagine and describe a situation in which two (or more) people have a misunderstanding. Show how perception influences conception and can be reframed. Apply the awareness wheel and show that you understand the cultural lens and intelligence theory. Elaborate also on trust and respect in intercultural misunderstandings. Show how to overcome the misunderstandings.
Group task: 4 people

- Topic 4: 4 Layers of Diversity
E. Hall's theories OPAL tasks / screenshots for portfolio
Individual work

- Topic 5: E. Hall's theories (cont)
Bolten/Dülfer pyramid OPAL tasks / screenshots for portfolio
Individual work

- Topic 6 & 7 : Summary of all class in-puts Ecotonos




Throughout classes, the Professor will draw material from the following publications:

Edward de Bono: Six Thinking Hats, 1999
Thomas Gordon: Leader Effectiveness Training: L.E.T., 2001
Edgar H. Schein: Humble Inquiry: The Gentle Art of Asking Instead of Telling, 2013
Annette Simmons: The Story Factor: Inspiration, Influence and Persuasion Through the Art of Storytelling, 2006

Exam Rules

First module
Students will be graded by their handed in portfolio.

Students who do not submit by the agreed due date, or fail the work assignments, will be required to fulfill the exam requirements of non-attending students, and be marked accordingly.

Non-attending students will be expected to read the course material set by the professor, to deliver two presentations on agreed topics, and submit supporting written material. They will also be expected to plan their own research aims and approach, to conduct interviews and write a formal Report of about 3,500 words, which presents and discusses their research findings.

The final grade for the Exam of Effective Skills and Behavior at Work is the average of the grades obtained in the two Modules.